This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans).
Convincing your oil and gas organization to go cloud isn't always easy. OFSi's IT manager told me how he made the move to Acumatica - and how he used dashboards to get buy-in. Next up: connected manufacturing and robotic arms.
It's Friday, it's raining sludge, and I'm a wee bit cranky. What better topic than how to screw up a vendor analyst day? It's all in satirical fun, but the events here are pulled from real-life. Repeat at your own risk.
If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app.
This week: why cyberwarfare needs a truce, and an automation career session from someone who gets it. Plus: AI-driven "coaching networks" and five emerging trends. The whiffs are plentiful - are you ready to get cognified?
Concurrent planning might sound like a fancy luxury. But when you get hit with real world situations, connectivity matters. Here's what I learned from Trevor Miles of Kinaxis about supply chain transformation.
Waiting for AI isn't a winning approach. For xByte Technologies, it's about a push to greater automation - without losing their customer service edge. Here's how they tied their pricing engine to Acumatica ERP.
This week - the AI versus humans debate gets personal, with an enterprise twist. Plus: security whistleblowers get jobbed. Design thinking gets a revisit, and you get loads of acerbic whiffs.
At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?
Close the digital skills gap and gain the talent edge - lessons from diginomica's diversity coverage
It's easy for workplace diversity to become a useless, feel good cliché. But there are field lessons and data that should be reckoned with. Here's my review of diginomica's recent diversity coverage.
Facebook just had a terrible, horrible, no good, very bad week. The stakes are high - and the enterprise lessons are plenty. Here's my analysis.
Omni-channel remains an elusive goal for many retailers - but Rack Room Shoes is a success story in progress. After the NRF 2018 retail show, they told me their story - and the challenges ahead.
This week - readers sound off on algorithms-gone-wrong. Plus: GDPR as marketing differentiator. Facebook gets a searing critique and digital gets a career survival guide. Plus: your weekly whiffs.