Where can field service providers find the true value of AI? It's all about using data to get results says Athani Krishnaprasad of ServiceMax from GE Digital
Can data help make recipe box offerings constantly fresh, relevant and interesting to subscribers? London’s Gousto thinks it has the answer, in the shape of a new approach to modelling user choice.
Enterprises are thinking more and more about cross-functional workflows, according to ServiceNow CEO John Donahoe - and he's pitching his firm as the platform to support that.
Colgate Palmolive is upping its digital spend for both customer-facing activities and to optimise resources in the back office.
Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain.
Combining FSM + APM - field service management and asset performance management - brings benefits to industrial businesses, says Lubor Ptacek of ServiceMax from GE Digital
UK-based retailer of living-room furniture DFS is using a mix of public and private cloud infrastructure to weather a tricky economic outlook.
FedEx's 2017 will be remembered for the TNT cyber-attack, but it's heading into 2018 on growing e-commerce and a lively innovation agenda.
Nest got me out of a mess with a thermostat that developed a life of its own. The customer service and experience was excellent
An actuary's eye for data analytics led Insure The Box CEO Mike Brockman to ThoughtSpot to help users drill down on driver telematics and business metrics
Best Buy's omni-channel thinking takes in online and stores, but also reaches into the home with a pitch for upgraded ideas of customer support.
Field service recruitment needs a rebrand if it's to attract the next generation of talent, argues David Milam, CMO at ServiceMax
GE is clearly happy with ServiceMax but what of ServiceMax? I caught up with a relaxed Dave Yarnold.