Where can field service providers find the true value of AI? It's all about using data to get results says Athani Krishnaprasad of ServiceMax from GE Digital
Before making the leap to AI and automation, finance leaders have to get the basics right with their data and their people, suggests Workday's Tim Wakeford
Just implementing technology is rarely enough to make a real digital transformation; you need to look at implementing new cultural and organizational norms, says Salesforce's Tony Colon.
With the deadline looming for GDPR compliance, Workday's Chief Privacy Officer sets out 6 steps to help HR teams bring employee data into line
Fleet management provider Drive Software Solutions needed to make its DRIVE software viable for the SMB market and used Oracle Cloud to do so, says ODO GM Gordon Lyster.
Your finance team should become an early adopter of AI and automation in order to reduce the burden of manual processes, recommends Workday's Tim Wakeford
Salesforce's Peter Coffee looks beyond Platonic shadows - digital transformation lessons from a 2,400 year old thought experiment.
Mack Trucks drove through a CX transformation for its launch of the Mack Anthem. Oracle's Angela Wells maps its journey to reinvent the customer experience
By sharing process analysis data, businesses as diverse as oil rigs and bakeries can learn intelligent automation tips from each other, writes ServiceNow's Paul Hardy
Heightened consumer expectations mean that enterprises must leverage technology in 2018 to respond to this shift, writes Infor's Soma Somasundaram
Today's digital generation expects efficient, online citizen services. Will 2018 be the year governments get them in order? asks Unit4's Henk Jan Onstwedder
Organizations must move from reactive, to proactive, to predictive. The state of their IT nation determines whether they can, writes ServiceNow's Paul Hardy
System thinking via Marx, Adam Smith and Heinlein, courtesy of Salesforce's Peter Coffee.