Abercrombie & Fitch seeks the model balance between digital and physical
A&F is a prime exemplar of a retailer re-organizing its offline real estate to create the optimal omni-channel mix to support its Gen X/Gen Y customers.
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‘Smaller and less’ is the next chapter title in Barnes & Noble’s omni-channel book
It’s not exactly a page-turner yet, but the beleagured bookseller plans to reduce the size of its stores and stock it up with less non-book items.
Go Instore is the right fit for Axel Arigato
Axel Arigato solves the age-old problem of remotely demonstrating instore products using video technology from Go Instore
The integration imperative at Nordstrom – striking the omni-channel balance
Integration of offline and online is imperative for a successful omni-channel retail strategy. Nordstrom reckons it has had a headstart that’s paying off.
JC Penney axes dedicated omni-channel exec role while bigging-up need for omni-channel future
JC Penney needs to build an omni-channel future. That’s the priority. So why has it decided to lose the standalone role of EVP of Omni-channel?
“Digital innovator” GAP looks to data science to drive customers across retail channels
Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP.
Retailers are finally catching on to employee experience – but there’s a knowledge gap ahead
If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It’s all about the app.
Macy’s Miracle on 34th St? Or just a boost from a real estate sell-off?
Macy’s CEO boasts of its combination of bricks-and-mortar and digital, a fine sentiment but not necessarily in evidence everywhere.
Deliveroo’s tech expansion delivers on the digital potential for fast food firms
Deliveroo is expanding its tech headcount as third party delivery services become ever more important to the fast food industry.
Online as retail theater at Harrods
When you’re a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge.
Throw out Generation Z stereotypes and make friends with Alexa – NRF retail market insights
At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF’s consumer behavior panel showed, today’s consumer has raised the bar. How can retailers close the expectation gap?