A&F is a prime exemplar of a retailer re-organizing its offline real estate to create the optimal omni-channel mix to support its Gen X/Gen Y customers.
It’s not exactly a page-turner yet, but the beleagured bookseller plans to reduce the size of its stores and stock it up with less non-book items.
Integration of offline and online is imperative for a successful omni-channel retail strategy. Nordstrom reckons it has had a headstart that’s paying off.
JC Penney needs to build an omni-channel future. That’s the priority. So why has it decided to lose the standalone role of EVP of Omni-channel?
Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP.
If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It’s all about the app.
Macy’s CEO boasts of its combination of bricks-and-mortar and digital, a fine sentiment but not necessarily in evidence everywhere.
Deliveroo is expanding its tech headcount as third party delivery services become ever more important to the fast food industry.
At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF’s consumer behavior panel showed, today’s consumer has raised the bar. How can retailers close the expectation gap?