The European Union has come under increasing pressure from the public to force global technology companies to pay their fair share of tax.
JC Penney needs to build an omni-channel future. That's the priority. So why has it decided to lose the standalone role of EVP of Omni-channel?
Prime Minister Theresa May has laid out the ‘hard facts’ of Brexit and has said that the UK will be leaving the EU’s Digital Single Market.
It's Friday, it's raining sludge, and I'm a wee bit cranky. What better topic than how to screw up a vendor analyst day? It's all in satirical fun, but the events here are pulled from real-life. Repeat at your own risk.
QuickBooks is using its balance sheet to test small business lending based on its ability to analyze and predict SMB accounts. The results are interesting.
Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP.
If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app.
The advent of PSD2 means banks have to up their game on interoperable access to data and transactions. But Open Banking faces an API challenge
Customer experience sounds lovely - but a great customer experience is hard to achieve. A recent Altimeter report fleshes out four customer experience archetypes. Here's what companies can learn from each.
Most enterprises are already trying to stick up to five different cloud services together to create unified service environments, so how about a tool that already works with at least 18 of them?
Brexit plans may be unclear, but JDA Software CEO Girish Rishi sees London as a place for business expansion.
Salesforce formally broke through its $10 billion revenue goal yesterday with financial services, healthcare and the EMEA region standing out as highlights.
This week: why cyberwarfare needs a truce, and an automation career session from someone who gets it. Plus: AI-driven "coaching networks" and five emerging trends. The whiffs are plentiful - are you ready to get cognified?