Normal in 2021 - three big trends that will shape work and commerce
As a year in which traditional work practices have been forced to adapt draws to a close, Zendesk's Andrew Lawson ponders three trends for the next twelve months
Office workers may have been obliged to work from home with the coming of the first pandemic lockdown, but many took to it readily, and many companies realised it had many advantages without causing their world to cave in. The trickier problem will come when the same idea is applied to manufacturing tasks.
First there was a pandemic, then some lockdowns and then working from home. Then those working from home decided they liked it and...
COVID-19 has been a horrible learning experience for the retail sector as the omni-channel balance has shifted on its axis. Can the likes of Macy's take on board the necessary lessons for some kind of retail 'new normal' in 2021's 'Vaccine Economy'?
Oracle turns in a steady Q2 as Larry Ellison flags up ERP successes and OCI demand outpacing capacity.
Why data is your most valuable business asset in achieving resilience
Businesses need to tap into data more effectively to build resilience, says Tableau's Tony Hammond.
Salesforce President Gavin Patterson on what he's done in 2020 - and some thoughts on what's to come in 2021 and beyond.
Managing the future employee — how to evolve HR to meet the unknowable
With COVID, the future of work arrived early. Unit4's Lisa Dodman explores how to adapt people management for a working world in which adaptability will be the prime competency
DocuSign sees opportunity down the line for its Agreement Cloud suite, but customers accelerate e-signature as distributed teams become the norm.
Building digital workflows for the long game
Chris Pope, VP Innovation at ServiceNow, explains how COVID-19 has left many companies thinking about what they need to do to permanently embed agility, resilience and better experiences.
Not the Dreamforce he wanted, but the Dreamforce we all got - Marc Benioff hosts a virtual version of Salesforce's biggest customer event of the year.
In the first of two Month in Brief articles, the spotlight falls on the HR industry.
The Future of Work in 2021 - digital-first, customer centric
Rethinking what work means in 2021 with business as a platform for change, according to Salesforce's Steve Corfield.
Salesforce CEO Marc Benioff on "a marriage made in heaven" that comes with a hefty price tag.
The game's afoot - and it's a $27.7 billion one as Salesforce takes over Slack and ups the stakes against Microsoft and Teams.
How to use data and analytics to navigate business turbulence
Flying blind isn't an option for companies, writes Joe Thomas of FinancialForce - instead, use data analysis to reallocate resources and navigate turbulence
