Office workers may have been obliged to work from home with the coming of the first pandemic lockdown, but many took to it readily, and many companies realised it had many advantages without causing their world to cave in. The trickier problem will come when the same idea is applied to manufacturing tasks.
Businesses need to tap into data more effectively to build resilience, says Tableau's Tony Hammond.
Salesforce President Gavin Patterson on what he's done in 2020 - and some thoughts on what's to come in 2021 and beyond.
With COVID, the future of work arrived early. Unit4's Lisa Dodman explores how to adapt people management for a working world in which adaptability will be the prime competency
DocuSign sees opportunity down the line for its Agreement Cloud suite, but customers accelerate e-signature as distributed teams become the norm.
Not the Dreamforce he wanted, but the Dreamforce we all got - Marc Benioff hosts a virtual version of Salesforce's biggest customer event of the year.
Rethinking what work means in 2021 with business as a platform for change, according to Salesforce's Steve Corfield.
Salesforce CEO Marc Benioff on "a marriage made in heaven" that comes with a hefty price tag.
The game's afoot - and it's a $27.7 billion one as Salesforce takes over Slack and ups the stakes against Microsoft and Teams.
Water utility Severn Trent is on an ongoing journey to overhaul the way it keeps in touch with customers, with WhatsApp emerging as the contact channel of choice.
Role reversal - how HMRC's IT team delivered the systems to allow the UK taxman to hand out money during COVID
The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.
The virus that stole Christmas? Omni-channel retail faces its toughest stress test as Black Friday kicks off the COVID Holidays season
Black Friday looms and with it comes the biggest test for retail in an already overwhelmingly turbulent year. Are major omni-channel retailers ready to cope with the COVID Holidays?